Terms and Conditions
No Smoking Policy – Willow Valley Communities is committed to providing a smoke-free environment. No smoking is allowed in our suites or on campus. There is a significant room recovery fee for guests who do not comply.
Lost Items – Willow Valley Communities standards include inspecting the suites after a guest departs. If items are found, guests will be notified and arrangements for reuniting items to be will be at the guest’s expense. Guest Suites is not liable for theft, loss, damage or destruction of the property.
Check In/Check Out Policy – Guests will be welcomed with a check in time of 3 PM each day. Check out following the length of stay is 10 AM. A late check out of 11 AM can be honored if arrangements are made at check in. Guests who do not comply with the designated checkout time will be charged an additional fee of half the rate of the room they are staying in.
Cancellation Policy – A fee equal to one-half of the current guest suite rate which will be charged, per day cancelled, for reservations during holiday weeks. Holiday weeks are inclusive of the holiday, plus days before and after. The following holidays, New Years; Easter; Thanksgiving; and Christmas, include cancellations 4 days prior and 4 days after. The summer holidays, Memorial Day, July 4 and Labor Day, include cancellations 2 days prior and 2 days after.