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Frequently Asked Questions

We’ve created this Frequently Asked Questions page as a resource for you to reference while you browse our site. If you need more information, feel free to ask us a question.

What is life like at Willow Valley Communities?

Endless Amenities

Residents have nearly endless choices to create as active or relaxed of a lifestyle as they wish at Willow Valley Communities. Through our mind, body, and spirit approach to wellness, residents enjoy amenities and programs that focus on the whole person.

For information about fitness amenities, click here.

To view the Day Spa’s menu, click here.

For a sampling of our clubs and organizations, click here.

To view the most recent Renaissance, our seasonal directory of resident events, seminars, classes, and more, click here.

For an in-depth look at our dining venues and lounges, click here .

In addition, residents enjoy the local downtown scene of Lancaster city, salons at every community, volunteering around the area, utilizing the dog parks, and more.

What are the entrance and monthly fees?

A Wise Investment

For a full list of entrance and monthly fees by residence style click here.

Willow Valley Communities residents pay an entrance fee and recurring monthly service fees. The entrance fee is to purchase a Lifecare contract, and is paid as a condition of entrance to the Community. The entrance fee is paid as follows:

  1. Ten percent (10%) of the entrance fee is paid upon selection of a residence.
  2. Twenty-five percent (25%) of the entrance fee is paid within 30 days after the resident has been notified of medical approval and upon signing of the Resident’s Agreement.
  3. The remaining sixty-five (65%) of the entrance fee is paid on the first of either:
    • The date the resident occupies the residence; or
    • Ninety (90) days after selection of the residence, whether or not the resident occupies the residence at that time.

The monthly service fee allows the resident to continue to occupy the residence and to receive the included services that Willow Valley Communities provides as described in the Resident’s Agreement. Residents enjoy a maintenance-free lifestyle in a vibrant and amenity-rich environment. By replacing many current expenses, such as property taxes, utilities, and home maintenance, many find our monthly fees are affordable and provide many added benefits. In addition, your monthly fee typically qualifies for a significant medical expense tax deduction and protects you from future unpredictable long-term care costs. The monthly service fee is charged to the resident the first of either:

  • The date the resident occupies the residence; or
  • Ninety (90) days after selection of the residence, whether or not the resident occupies the residence at that time.

Why do I need Lifecare?

Invest in Your Future

The costs associated with living at Willow Valley Communities are already part of living expenses in your current home, offset by significant medical expense tax deductions, and will protect you in the future from unpredictable long-term care costs. Should you want to learn more about Lifecare, visit this page or contact a sales counselor.

What is your pet policy?

Pet-Friendly Senior Living Community

Dogs, cats, birds, and fish are acceptable pets for Willow Valley Communities. Reptiles and rodents are not acceptable pets in our community environment.

No more than 3 pets per residence (no maximum on fish).

Residents must notify administration to replace or add a pet.

When moving in, residents must identify a local veterinarian and visit it annually to ensure pets are up-to-date on shots and inoculations.

Pets must be caged or on a leash at all times when outside the residence.

Pet owners must pick up and dispose of all pet waste in a tied bag.

How do I get on the waitlist?

Find Your Place

Getting on the wait list is easy. Just fill out a simple application and a form that lists your preferred floor plan choices (you will need to be financially qualified for your preferences). When you submit that, along with a fully refundable deposit of $2,500 per person, you will be on the wait list.

Do you have clubs and organizations?

100+ Clubs

We’re proud to offer over 100 clubs to our residents at Willow Valley Communities. For a current list of clubs, click here.

Are fitness center memberships available for non-residents?

Guests of residents can utilize the Fitness and Aquatics Center for $5 a day (must be 16 years of age or older). Residents should notify the Fitness Center ahead of time, and guest should check in with a Fitness Exercise Specialist upon arrival. If a resident accompanies the guest to the pool there is no charge.

Fitness and Aquatic classes are only available to guests if space permits. Those participating in classes must pay the $5 daily fee, in addition to any class fee.

Team Members are not permitted to have guests.

How close are you to an airport or train station?

Travel More

Willow Valley Communities sits close to airports and train stations, allowing you to travel to popular destinations like Philadelphia, Washington, D.C., and New York City, or visit loved ones, with ease.

Airports:

Train stations:

Do you have a driving service?

Timely Transportation

Willow Valley Communities offers a complimentary shuttle service to residents in and around Willow Valley Communities.

  • Blue route (continuous transportation in the morning among the various main entrances around the campuses)
  • Clubhouse shuttle (evening transportation to The Clubhouse with various pick-up and drop-off points around campus)
  • Cultural Center events (bus transportation to evening theater shows and events at the Cultural Center)
  • Yellow route (transportation to areas in the local community like shopping venues and medical offices)
  • “On-demand” service (only available in the afternoons by calling the shuttle drivers directly and arranging a pick up time)

Should you require door-to-door transportation, fee-for-service shuttles are available for your use.

What does the monthly fee cover?

Maintenance-Free Living

Your monthly fee covers most living expenses, plus Lifecare. A detailed list of what is included in your monthly fee is below:

  • Real Estate Taxes
  • Property Insurance
  • Dining
  • Security
  • Scheduled transportation services within Willow Valley Communities, to area shopping venues, doctor offices, and grocery stores
  • Utilities (everything but TV, phone, and internet)
  • Trash removal
  • 24-Hour Emergency Medical Availability
  • Non-Emergency Nursing Evaluations
  • Snow Removal
  • Grass Cutting
  • Leaf Removal
  • Mulching
  • Plantings
  • Gutter cleaning
  • Exterior Painting & Maintenance
  • Home Repair
    1. Appliance maintenance and inspections
    2. HVAC Maintenance and inspections
  • Entertainment & activities
    1. Educational classes
    2. Lecture series
    3. Seminars
    4. Performances
    5. Indoor/outdoor pool
    6. Golf simulator
    7. Vintage arcade
  • Fitness Membership (plus most classes)
  • Aquatic Membership (plus most classes)

How does the meal plan work?

Delicious Dining

If you choose to add a dining plan to your monthly fee, you will receive $399 a month to spend at our dining venues:

  • Manor buffet
  • Manor menu dining
  • Lakes buffet
  • Lakes menu dining
  • North buffet
  • North menu dining
  • Four Seasons
  • Local Table Restaurant
  • Overlook Artisanal Coffeehouse and Wine Bar
  • Marketplace Café
  • Clubhouse Café
  • Vitality Café

Should you have a dining plan but leave campus for an extended period of time, you can opt out of the plan for a 2 month minimum. Residents can opt out twice a year.

What are nearby places of worship?

Faith-Filled Residents

While we don’t offer any chapels on campus, there are chaplains at each community that hold non-denominational religious services for residents.

Willow Valley Communities sits within steps of several congregations and is within 20 minutes of a variety of different churches:

Where can I buy Willow Valley Communities merchandise?

You can buy Willow Valley Community merchandise including gift cards, apparel, and more on our online store.