We’ve created this Frequently Asked Questions page as a resource for you to reference while you browse our site. If you need more information, feel free to ask us a question.
What is life like at Willow Valley Communities?
Residents have nearly endless choices to create as active or relaxed of a lifestyle as they wish at Willow Valley Communities. Through our mind, body, and spirit approach to wellness, residents enjoy amenities and programs that focus on the whole person.
For information about fitness amenities, click here.
To view the Day Spa’s menu, click here.
For a sampling of our clubs and organizations, click here.
To view the most recent Renaissance, our seasonal directory of resident events, seminars, classes, and more, click here.
For an in-depth look at our dining venues and lounges, click here .
Why do I need Lifecare?
Invest in Your Future
The costs associated with living at Willow Valley Communities are already part of living expenses in your current home, offset by significant medical expense tax deductions, and will protect you in the future from unpredictable long-term care costs. Should you want to learn more about Lifecare, visit this page or contact a sales counselor.
What is your pet policy?
Pet-Friendly Senior Living Community
Dogs, cats, birds, and fish are acceptable pets for Willow Valley Communities. Reptiles and rodents are not acceptable pets in our community environment.
No more than 3 pets per residence (no maximum on fish).
Residents must notify administration to replace or add a pet.
When moving in, residents must identify a local veterinarian and visit it annually to ensure pets are up-to-date on shots and inoculations.
Pets must be caged or on a leash at all times when outside the residence.
Pet owners must pick up and dispose of all pet waste in a tied bag.
How do I get on the waitlist?
Find Your Place
Getting on the wait list is easy. Just fill out a simple application and a form that lists your preferred floor plan choices (you will need to be financially qualified for your preferences). When you submit that, along with a fully refundable deposit of $2,500 per person, you will be on the wait list.
Do you have clubs and organizations?
Are fitness center memberships available for non-residents?
Guests of residents can utilize the Fitness and Aquatics Center for $5 a day (must be 16 years of age or older). Residents should notify the Fitness Center ahead of time, and guest should check in with a Fitness Exercise Specialist upon arrival. If a resident accompanies the guest to the pool there is no charge.
Fitness and Aquatic classes are only available to guests if space permits. Those participating in classes must pay the $5 daily fee, in addition to any class fee.
Team Members are not permitted to have guests.
How close are you to an airport or train station?
Willow Valley Communities sits close to airports and train stations, allowing you to travel to popular destinations like Philadelphia, Washington, D.C., and New York City, or visit loved ones, with ease.
- Lancaster Airport (30 minutes away)
- Harrisburg Airport (45 minutes away)
- Philadelphia Airport (1.5 hours away)
- Baltimore Airport (1 hour, 40 minutes away)
Do you have a driving service?
Willow Valley Communities offers a complimentary shuttle service to residents in and around Willow Valley Communities.
- Blue route (continuous transportation in the morning among the various main entrances around the campuses)
- Clubhouse shuttle (evening transportation to The Clubhouse with various pick-up and drop-off points around campus)
- Cultural Center events (bus transportation to evening theater shows and events at the Cultural Center)
- Yellow route (transportation to areas in the local community like shopping venues and medical offices)
- “On-demand” service (only available in the afternoons by calling the shuttle drivers directly and arranging a pick up time)
Should you require door-to-door transportation, fee-for-service shuttles are available for your use.
What does the monthly fee cover?
Your monthly fee covers most living expenses, plus Lifecare. A detailed list of what is included in your monthly fee is below:
- Real Estate Taxes
- Property Insurance
- Scheduled transportation services within Willow Valley Communities, to area shopping venues, doctor offices, and grocery stores
- Utilities (everything but TV, phone, and internet)
- Trash removal
- 24-Hour Emergency Medical Availability
- Non-Emergency Nursing Evaluations
- Snow Removal
- Grass Cutting
- Leaf Removal
- Gutter cleaning
- Exterior Painting & Maintenance
- Home Repair
- Appliance maintenance and inspections
- HVAC Maintenance and inspections
- Entertainment & activities
- Educational classes
- Lecture series
- Indoor/outdoor pool
- Golf simulator
- Vintage arcade
- Fitness Membership (plus most classes)
- Aquatic Membership (plus most classes)
How does the meal plan work?
If you choose to add a dining plan to your monthly fee, you will receive $399 a month to spend at our dining venues:
- Manor buffet
- Manor menu dining
- Lakes buffet
- Lakes menu dining
- North buffet
- North menu dining
- Four Seasons
- Local Table Restaurant
- Overlook Artisanal Coffeehouse and Wine Bar
- Marketplace Café
- Clubhouse Café
- Vitality Café
Should you have a dining plan but leave campus for an extended period of time, you can opt out of the plan for a 2 month minimum. Residents can opt out twice a year.
What are nearby places of worship?
While we don’t offer any chapels on campus, there are chaplains at each community that hold non-denominational religious services for residents.
Willow Valley Communities sits within steps of several congregations and is within 20 minutes of a variety of different churches:
- Willow Street Baptist Church (Baptist)
- Pequea Church (Brethren in Christ)
- Refton BIC Church (Brethren in Christ)
- St. Mary’s Catholic Church (Catholic)
- St. Philip the Apostle Catholic Church (Catholic)
- Lampeter Church of the Brethren (Church of the Brethren)
- Cornerstone Community Church of Lampeter (Christian)
- St. John’s Episcopal Church (Episcopal)
- St. James Episcopal Church (Episcopal)
- Grace Community Church (Evangelical Congregational Church)
- Grace Church at Willow Valley (Grace Brethren)
- Degel Israel Congregation (Jewish)
- Congregation Shaarai Shomayim (Jewish)
- Temple Beth El (Jewish)
- Ascension Lutheran Church (Lutheran)
- Life Mennonite Fellowship Church (Mennonite)
- Willow Street Mennonite Church (Mennonite)
- Word of Grace Church (Mennonite)
- Boehm’s United Methodist Church (Methodist)
- The Church of Jesus Christ of Latter-day Saints (Mormon)
- Harvest Presbyterian Church (Presbyterian)
- Willow Street United Church (Protestant)
- Lancaster Friends Meeting (Quaker)
- Sacred Heart Church (Roman Catholic)
- St. John the Baptist Church (Roman Catholic)
- St. Joseph Catholic Church (Roman Catholic)
- Willow Street Church (United Church of Christ)
- Unitarian Universalist Church of Lancaster (Unitarian Universalist)
Where can I buy Willow Valley Communities merchandise?
You can buy Willow Valley Community merchandise including gift cards, apparel, and more on our online store.