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Discover Frequently Asked Questions

Frequently Asked Questions

Our one-time entrance fees range from $99,600 – $605,600. Monthly Service Fees range from $2,000 – $5,524 for single occupancy. Both are dependent on residence style selected.

There are three Entrance Fee refund options – Zero Refund, 33% Refund, and 90% Refund.

The Monthly Service Fee covers many things including the following:

  • Lifecare: Short- or long-term care in personal care, skilled nursing care, and memory support
  • Real estate taxes/property insurance
  • Utilities: Electricity, water, sewer, heat, air conditioning, trash
  • Maintenance and weekly or annual housekeeping (housekeeping frequency based on residence style  selected)
  • Lawn care, snow removal, and landscape maintenance
  • 24-hour Residential Nursing support for emergency response
  • Scheduled and On-Demand transportation services within Willow Valley Communities
  • Scheduled transportation to area shopping venues and grocery stores
  • Use of all amenities at the Cultural Center and the Clubhouse including fitness and aquatics centers, aerobics studio, art studios, bowling alley, sports center, tennis courts, indoor/outdoor pool, golf simulator and vintage arcade
  • Scheduled fitness, aquatics, and wellness classes (some fees may apply)
  • Educational classes, lecture series, and seminars (some fess may apply)
  • 100+ clubs and groups
  • Flexible dining credit program for use at any of Willow Valley Communities’ 12 dining venues

Included in the Monthly Service Fee is a Dining Credit. For 2020, the credit is $400/person/month. Dining credits can be used for food and beverages at any of our 12 dining venues. You may opt out of this dining plan at any time and the Monthly Service Fee will be reduced by $280 per person.

Each person moving into Willow Valley Communities must go through a financial qualification process. Financial information, supplied by you is collected and then run through an actuarial based software program that determines your eligibility to enter our community. There is no cost to get financially qualified, and it is a very good idea to do this at the beginning of your search. Your Sales Counselor will be happy to help you with this process.

Willow Valley Communities has received an A bond rating from Fitch for over 15 years. Your Sales Counselor will be happy to provide our current financial disclosure statement to you.

A portion of your entrance fee can be used a one-time medical expense deduction. A portion of your Monthly Service Fee can be used as a medical expense deduction for each month that you live at Willow Valley Communities. Ask your Sales Counselor for details.

Willow Valley Communities requires residents to carry Medicare Part A and Part B coverage, or insurance coverage with equivalent benefits. Residents are also required to carry a Medigap plan with a rating of “C” or higher.

We keep a wait list for each of our 100+ floor plans. There is a $2,500 per person deposit required to join the wait list. That deposit is 100% refundable. When you join the wait list, you will indicate which floor plans you would like to wait for, along with any location preferences such as top floor or preferred sun exposure. If we offer you a residence that meets all of your preferences and you refuse that residence, the refusal is documented. After 3 refusals, you will move to the bottom of the list. If a residence is offered that does not meet all of your preferences and it is refused, that will not be documented as a refusal as it did not meet your preferences.

There is no list of medical conditions that would prevent you from moving into Willow Valley Communities. Each person moving into Independent Living at Willow Valley Communities must undergo a medical review. Our goal is that each person moving in is completely independent and able to live safely on their own without support or assistance from anyone else. The medical review consists of each prospective resident completing our application, taking a form to your doctor to be completed and returned to our Admissions Review Counselor, and then having a meeting with the Admissions Review Counselor to determine medical eligibility.

Pets are welcome at Willow Valley Communities. We accept dogs, cats, birds, and fish. We even have two dog parks. There are size and breed restrictions. Please contact your Sales Counselor for details.

Willow Valley Communities is a non-denominational community and we welcome people of all faiths. We have a Chaplain on each campus and they hold Vesper services each week. There are also several resident run clubs and groups with a spiritual focus as well as a variety of places to worship in the local area.

Our Culinary team is second-to-none and offers a wide variety of farm to table dining choices including vegetarian options.

The “Be Our Guest” program is designed to give prospective residents the opportunity to immerse themselves into life at Willow Valley Communities. Guests stay in a beautiful guest room and are provided with a complimentary dinner and breakfast that they can enjoy with a resident host.

At this time, due to COVID-19, this program is not currently offered.

There are nurses on staff at Willow Valley Communities, but we do not employ any physicians. The nearest hospital is Lancaster General Hospital which is part of Penn Medicine. It is located in Lancaster, approximately 5 miles north of our community.

Lancaster is 5 miles north of Willow Valley Communities. There are 4 institutions of higher learning (Franklin & Marshall College, Millersville University, Harrisburg Area Community College, and the Pennsylvania College of Art and Design) within 7 miles and Elizabethtown College which is 26 miles away. We partner with all of these institutions of higher learning to provide education experiences for our residents here at Willow Valley Communities.

Yes. Willow Valley Communities has a security team that is on-site 24/7.

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