COVID-19 Questions For Willow Valley Communities
Answered Questions
General Updates (Click + to expand)
Yes. Please see the COVID-19 Advisories posted on this web page. Printed copies of these Advisories are also delivered to Residents’ mailboxes as they are issued.
Safety Procedures (Click + to expand)
Masks are needed – even outdoors – for several reasons: 1) the wearing of masks any time a person leaves his/her home is consistent with PA Governor Tom Wolf’s April 3, 2020 recommendation; and 2) we all want to be doing everything we can to prevent and contain COVID-19 at Willow Valley Communities.
Masks are needed – even outdoors – for several reasons: 1) the wearing of masks any time a person leaves his/her home is consistent with PA Governor Tom Wolf’s April 3, 2020 recommendation; and 2) we all want to be doing everything we can to prevent and contain COVID-19 at Willow Valley Communities.
We are pleased to announce the introduction of a Grocery Delivery Service. Please see 4.13.2020 Communique.
If your mother is not feeling well, she would call Resident Nursing. Nursing will assess and if necessary, recommend that she call her physician. If a resident is diagnosed with COVID, he/she would isolate for 14 days if he or she is well enough to stay in the apartment. If he/she is not well enough to remain in the apartment, he/she would be transferred to our Supportive Living COVID positive unit. In their home, he/she is monitored by phone calls unless it is an emergency. There is no remote monitoring. Willow Valley Communities can do vitals face to face in the apartment or at the Nursing Office. If COVID positive, we would go to apartment.
Yes. All Residents who leave our campuses by any method (their own vehicle, shuttle bus, on foot, etc.) must be screened upon their return to the campus.
Without knowing the Resident’s clinical specifics and clinical history (as only her own physician can), it is difficult to say whether the Resident should be tested for the Coronavirus. It is always prudent to call one’s own physician and discuss symptoms with him/her when you have had a fever and cough. The Centers for Disease Control has published guidelines for physicians for evaluating a patient and deciding whether to test him/her for the Coronavirus. We would strongly suggest that your friend be in touch with her physician.
Residents in Independent Living are permitted to leave the Willow Valley Communities campus, but are strongly encouraged to limit outings to truly necessary locations (such as grocery stores, pharmacies and medical appointments). Whether on or off campus, social distancing (remaining 6 feet apart) is a must.
100% of Willow Valley Communities Team Members are wearing masks while working.
Masks are being provided for all Residents.
Visits (Click + to expand)
Yes. As of September 8, visitors are permitted on our campuses. All will be screened prior to entry. Please see 9/1/2020 Communique.
You would be permitted to drop off items at the front entrance of the community only after going through evaluation/screening at one of two screening locations: Manor Club on Manor campus; Cultural Center on Lakes campus.
No. As of September 8, visitors are permitted on our campuses, but not in common areas or outside (i.e., Resident’s home only). Please see 9/1/2020 Communique.
Mail & Deliveries (Click + to expand)
Yes. Please advise the establishment that the delivery driver will have to go through our drive through screening process and must be wearing a mask at all times while on campus.
Complete information on this program, including how to order, can be found in our April 14 Communique.
We were pleased to announce the introduction of a Grocery Delivery Service. Please see 4.13.2020 Communique.
Yes. Delivery personnel are permitted to drop off items at the front entrance of the community only after going through evaluation/screening at one of two screening locations: Manor Club on Manor campus; Cultural Center on the Lakes campus.
That’s correct. Delivery personnel are permitted to drop off items at the front entrance of the community only after going through evaluation/screening at one of two screening locations: Manor Club on Manor campus; Cultural Center on Lakes campus.
We are grateful for your kind offer. Please mail letters and drawings to S. Wilson, Manager of Volunteer Services, Willow Valley Communities, 675 Willow Valley Square; Lancaster, PA 17602.
Yes. Delivery personnel are permitted only after going through evaluation/screening at one of two screening locations: Manor Club on Manor campus; Cultural Center on Lakes campus.
Yes. Delivery personnel are permitted only after going through evaluation/screening at one of two screening locations: Manor Club on Manor campus; Cultural Center on Lakes campus.
Social Distancing (Click + to expand)
While Residents in Independent Living are permitted to leave the Willow Valley Communities campus, they are strongly encouraged to limit outings to truly necessary locations (such as grocery stores, pharmacies and medical appointments). The screening processes that went into effect on March 23 do not apply to Residents. However, please observe that certain roads and entrances maybe either changed or closed.
No. Social distancing guidelines require 6 feet of separation between and among Residents.
Yes. Please follow social distancing guidelines.
Walking outside for exercise is allowed. Please follow social distancing guidelines.
Operations (Click + to expand)
Yes. Please see the link, “Resident Grocery Delivery Order Form” at the top of the Resident Intranet (Kiosk), which directs to an online form. Alternatively, as the Communique explains, you can call the Vistas concierge to place your order by phone.
Yes. Our TV broadcast does not replace the other communication channels. Rather, it is intended to supplement those.
As of September 8, yes. Please see our 9/4/2020 Communique.
Unless the Resident in question is in temporary isolation at the time of the sceduled cleaning, it will occur as planned.
Yes. In this event, they would be redeployed to other housekeeping assignments.
Yes. All Team Members and Residents are being screened upon entering.
SouthPointe (Click + to expand)
(Note: This answers several questions of the same nature) The construction company building Willow Valley Communities’ newest expansion, SouthPointe at Lakes, followed PA Governor Wolf’s order and ceased construction as directed by that mandate. Subsequently, an exemption was granted, which has allowed construction at SouthPointe to continue. Some vendor/suppliers are still affected by the order. The overall impact to SouthPointe timing was minimal. The first phase of SouthPointe Residents began moving into our community in early August.
For more FAQs regarding SouthPointe at Lakes, please visit the SouthPointe FAQs page.
