Willow Valley Communities' COVID-19 (Coronavirus) Information

Updated April 4, 2020

Willow Valley Communities is not accepting visitors — including family members and guests — until further notice. 

Willow Valley Communities places top priority on the health, safety, and well-being of residents, team members, guests, and visitors at all times, and certainly during a situation without recent precedent, such as COVID-19. Willow Valley Communities has been actively monitoring the developments with Coronavirus for several weeks, with increasing attention as the virus has emerged or become more prevalent.

On April 2, 2020, we learned that two Willow Valley Communities Residents have tested positive for COVID-19. The Residents, a married couple, reside together in our Spring Run community. Since developing symptoms consistent with COVID-19, the Residents have been isolating in their residence. To mitigate COVID-19 transmission risk, the couple remains in isolation where they are being monitored by their personal physician and by Willow Valley Communities’ Resident Nursing team. (4/2/2020 update)

On April 3, 2020 we learned that one Willow Valley Communities Team Member has tested positive for COVID-19. Please see 4-3-2020 Announcement at right for further information. (4/3/20 update)

Beginning with the dinner meal on April 4, 2020, Willow Valley Communities implemented community-wide Meal Delivery Service to Residents. See 4.3.2020 Communique at right for details. (4/4/2020 update)

Willow Valley Communities is following guidance issued and updated frequently by recognized government and health authorities such as the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), the State of Pennsylvania, the Centers for Medicare and Medicaid Services (CMS), and others.

Willow Valley Communities has established a COVID-19 Response Team comprised of members of our Infection Control Committee (including expertise and advisement from Lancaster General Hospital/Penn Medicine), our Medical Director, Willow Valley Communities’ senior leadership, and applicable department heads. This team is actively meeting regularly to review the latest information available, and to implement and update policies, best practices, and proactive measures that help mitigate risk to the community.

In the interest of the safety and health of our community, Willow Valley Communities is prohibiting external visitors and guests into our communities until further notice. (3/13/20 update)

Pennsylvania’s Governor Tom Wolf has ordered the temporary closure of all non-Life-Sustaining  businesses across the state. In light of this order, Willow Valley Communities has closed its Clubhouse and Cultural Center until further notice. However, Outpatient Therapy is open to resident clients by appointment. (3/26/20 update)

Please visit and follow the recommendations of the following websites, which are continually updated by recognized authorities:

World Health Organization – Daily Situation Reports

https://www.who.int/emergencies/diseases/novel-coronavirus-2019/situation-reports

Travel Advice

https://www.who.int/emergencies/diseases/novel-coronavirus-2019/travel-advice

State of Pennsylvania

https://www.health.pa.gov/topics/disease/Pages/Coronavirus.aspx

Willow Valley Communities will continue to monitor this situation closely on both the national and local level and in conjunction with authorities, and will modify processes, procedures, and policies as needed. Look for ongoing updates to this website. Communique publications posted at right provide essential updated information. (3/27/2020 update

COVID-19 Questions For Willow Valley Communities

Answered Questions (Click + to expand)

On the evening of March 23, a message was sent to WVC Residents who have the Living Forward app. A technical issue with the app caused the problem. This has since been resolved and the notification was resent. It reads, “Effective midnight tonight, Willow Valley Communities will be limiting vehicle access on each campus. All traffic on Manor Campus will enter/exit through the ArborView entrance off of Locust Lane. All traffic on Lakes Campus will enter/exit through Beaver Valley Pike. Thank you for your patience during this temporary inconvenience.”

As of 3:00 PM on March 24, 2020, no known case of Coronavirus (COVID-19) has been identified at Willow Valley Communities.

Without knowing the Resident’s clinical specifics and clinical history (as only her own physician can), it is difficult to say whether the Resident should be tested for the Coronavirus. It is always prudent to call one’s own physician and discuss symptoms with him/her when you have had a fever and cough. The Centers for Disease Control has published guidelines for physicians for evaluating a patient and deciding whether to test him/her for the Coronavirus. We would strongly suggest that your friend be in touch with her physician.

Yes, but Team Members are required to practice social distancing by maintaining a distance of 6 feet from other people. This reduces the chance of contact with those knowingly or unknowingly carrying the infection.

No. In the interest of the safety and health of our community, Willow Valley Communities is prohibiting external visitors and guests on our campuses until further notice. Please see 3/13/2020 Communique.

While Residents in Independent Living are permitted to leave the Willow Valley Communities campus, they are strongly encouraged to limit outings to truly necessary locations (such as grocery stores, pharmacies and medical appointments). The screening processes that went into effect on March 23 do not apply to Residents. However, please observe that certain roads and entrances maybe either changed or closed.

You would be permitted to drop off items at the front entrance of the community only after going through evaluation/screening at one of two screening locations: Manor Club on Manor campus; Cultural Center on Lakes campus.

(Note: This answers several questions of the same nature) The construction company building Willow Valley Communities’ newest expansion, SouthPointe at Lakes, followed PA Governor Wolf’s order and ceased construction as directed by that mandate. Subsequently, an exemption was granted, which has allowed construction at SouthPointe to continue. Some vendor/suppliers are still affected by the order. The overall impact to SouthPointe timing is unknown at this time; we believe it will be minimal. Additional information will be forthcoming as we know more.

For more FAQs regarding SouthPointe at Lakes, please visit the SouthPointe FAQs page.

Yes. Please see our March 27th Communique, item A. Tracking Resident Movement.

As of 11:30 AM on March 27, 2020, no known case of Coronavirus (COVID-19) has been identified at Willow Valley Communities.

The version posted here is generic, with no schedule populated. Residents received a printed copy with the relevant schedule (according to building or community) included.

Future Residents of SouthPointe will receive an email on Tuesday, March 31. It will provide additional information.

For more FAQs regarding SouthPointe at Lakes, please visit the SouthPointe FAQs page.

Residents at The Glen are being provided meals in either their room, the Country Kitchen or the Assist Dining Room, based in their preference and need for assistance. If a resident is not physically able to come out, or does not want to come out, he or she is getting a tray. If they are dining in the Country Kitchen or the Assist Dining Room, we are following social distancing practices by 1) having Residents come out for meals in shifts and 2) seating only one Resident per table. Assistance from the CNAs is being provided for those who need it.

Yes; unless they are moving to Willow Valley Communities from within Lancaster County. Please see our March 27th Communique, item A. Tracking Resident Movement.

Yes. Delivery personnel are permitted to drop off items at the front entrance of the community only after going through evaluation/screening at one of two screening locations: Manor Club on Manor campus; Cultural Center on the Lakes campus.

That’s correct. Delivery personnel are permitted to drop off items at the front entrance of the community only after going through evaluation/screening at one of two screening locations: Manor Club on Manor campus; Cultural Center on Lakes campus.

Residents in Independent Living are permitted to leave the Willow Valley Communities campus, but are strongly encouraged to limit outings to truly necessary locations (such as grocery stores, pharmacies and medical appointments). This is supported even more by Governor Wolf’s “Stay at Home” order issued the afternoon of March 27. Whether on or off campus, social distancing (remaining 6 feet apart) is a must.

Thank you for the opportunity to clarify timing. While this policy went into effect Friday when announced, the 14 day period begins upon the Resident’s return from travel to Willow Valley Communities. This means that if 14 days have elapsed since travel concluded and the return to the community, no isolation period is necessary. If you have returned from travel outside of Lancaster county within a 14 day window, the 14 day period began upon your return. Example: Resident returned from travel outside Lancaster County last Tuesday March 24, and today is Monday, March 30, 7 more days of self-isolation are required (with no symptoms).

The policy announced in our March 27 Communique prohibits none of the items on this list. As we have said several times before, Residents in Independent Living are permitted to leave the Willow Valley Communities campus, but are strongly encouraged to limit outings to truly necessary locations (such as grocery stores, pharmacies and medical appointments). This is supported even more by Governor Wolf’s “Stay at Home” order issued later that same day. Whether on or off campus, social distancing (remaining 6 feet apart) is a must.

As of 2:00 PM on March 30, 2020, no known case of Coronavirus (COVID-19) has been identified at Willow Valley Communities.

Processes have been revised. Newspapers are now dropped at the Concierge Desk; the Residents comes and picks it up, so the delivery person isn’t going through the building. U.S. mail is also dropped off and taken to the mailroom by an internal person.

On Friday, March 27, Pennsylvania Governor Wolf issued a “Stay at Home” order. This means that all Residents need to remain at home, except for essential trips. This includes not only travel outside our community, but also minimizing travel on our campus and in our buildings. When moving about, follow proper social distancing guidelines. Refrain from having meals at your neighbors or playing cards/games in close proximity to other Residents.

Unless the Resident in question is in temporary isolation at the time of the sceduled cleaning, it will occur as planned.

Yes. Delivery personnel are permitted only after going through evaluation/screening at one of two screening locations: Manor Club on Manor campus; Cultural Center on Lakes campus.

Home » Coronavirus (COVID-19) Updates
Close Menu
logo